# Cancellation of commissions

> Sometimes we must cancel commissions that were already approved — and even already paid. When that happens, we need to recover those funds, and the responsibility is shared with the affiliate. We all win together — but sometimes, we also lose together.

Source: https://doothemes.com/docs/affiliates/cancellation-of-commissions

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## Why Does This Happen?
 
Even after an order passes validation, it can later be reversed by:
 
- **Late disputes** — claims opened long after the order was approved.
- **Chargebacks** — the cardholder reverses the payment through their bank.
- **Credit card fraud** — purchases made with stolen or unauthorized cards.
Our **[no-refund policy](https://doothemes.com/p/refund-policy)** protects us up to a certain point, but there are cases where we are forced to take responsibility for chargebacks.
 
We have a **dedicated dispute team** that fights every claim. However, sometimes that is not enough to preserve the funds, and we are forced into a **mandatory refund — plus dispute fees and chargeback surcharges** on top of the lost sale.
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## What Happens to the Affected Commissions?
 
It depends on the status of the commission at the time of the reversal:
 
- **Pending or Approved commissions** are simply cancelled and moved to Rejected.
- **Paid commissions** cannot be undone — the money is already in your hands. In this case, the amount is **deducted from your current or future commissions**.
In other words: if a paid commission is affected, the recovery is applied as a **negative adjustment against your balance**, and it is settled automatically as new commissions come in.
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## Our Commitment: Fund Preservation
 
Let this be clear:
 
- **We will always dispute every claim as far as we are allowed.** Our team fights for every order before accepting any loss.
- The goal is always the **preservation of funds** — yours and ours.
- But when a loss is unavoidable, **the responsibility is shared**. The commission generated by a reversed order cannot be kept, just as we cannot keep the sale.
This is what keeps the program fair and sustainable for everyone.