# Account > The private area of each member: their overview, My list, their ratings and requests, their membership and payments, and the settings of their profile, email and security. Source: https://doothemes.com/docs/wovie/pages/account --- ## Overview Each member has a private area on your **Account** page, which Dbmovies creates at `/account/`. Visitors who are not signed in go to the sign in form first. See [Sign in](https://doothemes.com/docs/wovie/pages/sign-in). Members open it from **My account** in the header, which also has **Logout**. Inside, the sections are listed on the left; on phones, they are in a menu at the top. | Section | Address | What it has | |---|---|---| | **Overview** | `/account/` | Their profile, their membership and the titles they viewed | | **My list** | `/account/mylist/` | The titles they saved | | **Ratings** | `/account/ratings/` | The titles they rated | | **Requests** | `/account/requests/` | The titles they asked you to add | | **Membership** | `/account/plans/` | Their plan, payments and payment method | | **Settings** | `/account/settings/` | Their profile, phone, email and security | The sidebar also shows **My links** and **Messages**, two sections that are coming soon: they show a preview of what they will have. The **My account** menu does not show them. To change the address of the Account page, see [Required pages](https://doothemes.com/docs/dbmovies/settings/required-pages#account-page). ## Overview - **The profile**: the avatar, the name, how many titles are in their list and their average rating. A dot on the avatar shows the status of their membership. - **The membership**: their plan and when it renews or ends, or **View plans** if they have none. - **Their email** and the date they joined. - **Recently viewed**: the last titles they opened in this browser. The avatar is the member's [Gravatar](https://gravatar.com). Without one, it is the default avatar of your site, set in **Settings › Discussion**. [SCREENSHOT_HERE: The Overview of a member, with the profile, the membership card and Recently viewed] ## My list The movies and TV shows the member saved with the **My list** button of each title, 18 per page. The **×** on each poster removes the title from the list. It shows when the mouse is over the poster, and always on touch screens. ## Ratings Every title the member rated: - **A summary**: how many titles they rated, their average and how their votes are spread from 1 to 10. - **Filters**: **All**, **Movies** or **TV Shows**, and the order **Recent** or **Top rated**. - **A table** with their vote and the average of your site for each title. The menu of each row changes the vote or removes it. A removed vote can be restored with **Undo** for a few seconds. See [User ratings](https://doothemes.com/docs/dbmovies/modules/user-ratings). ## Requests Members ask for titles that are not on your site yet: - **Discover**: they search TMDb and tap **Request** on a title. Titles already on your site show **Available**, and titles they already asked for show **Requested**. - **Requests**: their requests and the status of each one. They can cancel a request while it is pending. | Status | Meaning | |---|---| | **Pending** | Waiting for your review | | **In progress** | You are working on it | | **Added** | The title is on your site | | **Declined** | You will not add it | You review requests in **Dbmovies › Requests**. See [User requests](https://doothemes.com/docs/dbmovies/modules/user-requests). ## Membership Three tabs: - **Plan**: the status of their membership and the plans of your site. Each plan shows its price per month and how much it saves compared with the shortest one, and the plan that saves the most comes first with **Best value**. **Subscribe** opens PayPal. A member with automatic renewal can turn it off with **Cancel renewal** and keeps access until the end of the period they paid. - **Billing**: their payments, with the details of each one. - **Payment methods**: the PayPal account of their subscription, with a link to manage it in PayPal. The plans, prices and PayPal are set in Dbmovies. See [Subscriptions](https://doothemes.com/docs/dbmovies/modules/subscriptions). [SCREENSHOT_HERE: Membership › Plan, with the plans and Best value] ## Settings | Tab | What the member can change | |---|---| | **Profile** | How their name is shown on your site, their first and last name, and, optionally, their gender and birthdate | | **Phone** | A phone number, and whether they use it on WhatsApp or Telegram | | **Email** | Their email address. They confirm it with their current password and a 6-digit code sent to the new address | | **Security** | Their password, at least 8 characters. Members who signed up with Google can set one to also sign in with their email. They can also disconnect Google and see their active sessions, to sign out one device or all the others | [SCREENSHOT_HERE: Settings › Security, with the password, Connected accounts and Active sessions] ## Troubleshooting | Problem | What to do | |---|---| | The Account page shows the sign in form | The visitor is not signed in. After signing in, they come back to the section they wanted to open | | The Account page shows a 404 page, or no sections | See [Required pages](https://doothemes.com/docs/dbmovies/settings/required-pages#troubleshooting) | | A member wants to change their avatar | Wovie uses Gravatar: they change it at [gravatar.com](https://gravatar.com) with the email of their account | | **Recently viewed** is empty on another device | It is kept in each browser, not in the account | | Membership shows *Online payments are not available right now.* | PayPal is not turned on. See [Setting up PayPal](https://doothemes.com/docs/dbmovies/modules/subscriptions#setting-up-paypal) | | Membership shows *No plans available* | No plan has a price. Give a price to the plans you want to offer in **Dbmovies › Settings › Subscriptions** | | A payment stays processing | PayPal has not confirmed the first charge. Check the Webhook ID in [Setting up PayPal](https://doothemes.com/docs/dbmovies/modules/subscriptions#setting-up-paypal) |