# Troubleshooting

> Solutions to the most common problems with Wovie: the site does not load, content does not appear, forms fail, updates or translations do not arrive, and how to ask us for help.

Source: https://doothemes.com/docs/wovie/troubleshooting

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## Overview

Most problems with Wovie come from a few causes: Dbmovies inactive or out of date, the permalink settings, a cache, or a plugin that blocks or delays parts of the site. This page lists them by symptom and links to the page with the details.

## First checks

1. **Update Wovie and Dbmovies** to their latest versions. Many features of Wovie need a recent Dbmovies. See [Requirements](https://doothemes.com/docs/wovie/requirements).
2. **Clear your caches**: your page cache plugin, your CDN and, if you have one, your object cache.
3. **Look at the browser console.** Press **F12**, open **Console** and reload the page: errors in red point to the cause.
4. **Check the status of Dbmovies** in **Tools › Site Health**, tab **Dbmovies**: versions, licenses, external services and scheduled tasks in one place.

## The site does not load

| Problem | What to do |
|---|---|
| Every page shows *This site is not available right now.* | Dbmovies is not active. Activate it in **Plugins**. See [When Dbmovies is not active](https://doothemes.com/docs/wovie/pages/other-pages#when-dbmovies-is-not-active) |
| Every page shows *There has been a critical error on this website* | With Wovie 1.2.31 or earlier, Dbmovies is not active. Activate it, and update Wovie |
| Sign in, the account, the search or an archive shows a 404 page | Go to **Settings › Permalinks**, choose any option except **Plain**, and click **Save Changes** |
| A page shows nothing between the header and the footer | It uses the **Landing Page** template. See [Other pages](https://doothemes.com/docs/wovie/pages/other-pages) |

## Content does not appear

| Problem | What to do |
|---|---|
| Archives, genres, search results, episodes, related titles or the player do not load | Wovie loads them from the WordPress REST API. Open `your-site.com/wp-json/` in your browser: it must show data, not an error. If it does not, a security plugin or a firewall rule is blocking it. Also check that permalinks are not **Plain** |
| Lists stay empty until you scroll or tap, or the carousels look broken | A plugin that delays, defers or combines JavaScript is holding the scripts of Wovie. Exclude `wovie.min.js` and `swiper-bundle.min.js` from that option, such as **Delay JavaScript execution** in WP Rocket |
| A new title does not appear on the home page | The rows of the home page refresh every 5 minutes. See [Home and Browser](https://doothemes.com/docs/wovie/pages/home-and-browser) |
| Posters or photos are missing | Check where Dbmovies loads the images from. See [Import images](https://doothemes.com/docs/dbmovies/settings/import-images) |
| A title page has no links to watch | See [Player and links](https://doothemes.com/docs/wovie/player#troubleshooting) |

## Forms and members

| Problem | What to do |
|---|---|
| *Invalid security token.* on sign in or contact | A page cache keeps an old copy of the form. Update Dbmovies to 1.3.39 or later, and clear your cache. See [Sign in](https://doothemes.com/docs/wovie/pages/sign-in#troubleshooting) |
| The verification code or other emails do not arrive | Review how your site sends email in **Dbmovies › Settings › Email**. See [Initial settings](https://doothemes.com/docs/dbmovies/initial-settings#4-email-delivery-smtp) |
| A comment does not appear | It waits for your approval in **Comments**. See [Comments](https://doothemes.com/docs/wovie/pages/comments#moderation) |
| A payment stays processing | PayPal has not confirmed it. See [Account](https://doothemes.com/docs/wovie/pages/account#troubleshooting) |

## Updates and translations

| Problem | What to do |
|---|---|
| No update of Wovie appears | Activate your license in **Dbmovies › Updates** and click **Check now**. See [License activation](https://doothemes.com/docs/wovie/license-activation) |
| The update fails with a PHP message | Wovie needs PHP 8.2.35 or later. See [Requirements](https://doothemes.com/docs/wovie/requirements) |
| A page looks broken after an update | Clear your caches. If you use a child theme, one of your copied templates may be out of date. See [Child theme](https://doothemes.com/docs/wovie/customization/child-theme) |
| The site shows in English | Check the language of your site and your translation files. See [Translations](https://doothemes.com/docs/wovie/customization/translations) |
| My translation disappeared after an update | It was inside the folder of Wovie. See [Translations](https://doothemes.com/docs/wovie/customization/translations#translating-wovie-to-another-language) |

## Ads

| Problem | What to do |
|---|---|
| I do not see the ads on my own site | Turn off your ad blocker on your site |
| An ad position shows nothing, or the Drift pop does not appear | See [Ad positions](https://doothemes.com/docs/wovie/appearance/ad-positions#troubleshooting) |

## Asking for help

If your problem is not here, [open a ticket](https://doothemes.com/account/tickets/new) from your Doothemes account. To help us find the cause faster, include:

- the address of your site and of the page with the problem;
- the versions of Wovie, Dbmovies, WordPress and PHP;
- what you did, what you expected and what happened;
- a screenshot of the page and of the errors in the browser console;
- a screenshot of **Tools › Site Health**, tab **Dbmovies**.

Never send your passwords or license keys in a ticket.