We do not offer refunds
Doothemes does not issue refunds, we would only consider doing it in very special circumstances, such as double payment or if the product was never downloaded after making the purchase.
Before continuing with the purchase of any of our products, we recommend that you report and resolve all your doubts, our products are downloadable, by completing the download you will take ownership of the product without any reimbursement option.
Before requesting a refund
Please note that there is a difference between a defective product and a bad configuration of the product, generally the error messages are related to an inadequate configuration of the server that makes the product not work correctly, take into account some of our recommendations in the section of support.
Before requesting a refund you must do the following: Read the extensive documentation provided in the product, check in our support forum any of the topics already created or open a new topic requesting support, if the problem persists check the configuration of your server.
Please note that opening a dispute or initiating a chargeback will not speed up your refund request and we reserve the right to refer the case directly to the PayPal fraud department where your account in that entity may end up limited.
Since it is a digital product when you download it, have appropriated the product and can not offer a refund, if you have changed your mind or found a different product that you prefer at the last minute, we do not offer reimbursement to repentant users. who wish to voluntarily renounce their license. is that if you read carefully the specifications of the product, if you still have doubts, make your query to our sales agents who will gladly help you.
To request a refund for duplicate payment or because you never downloaded the product, the correct process would be to contact [email protected] to corroborate the information and proceed with the return of your money in a period no longer than 24 hours