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Privacy Policy

This Privacy Policy explains how Doothemes, operated by EWS Networks, collects, uses, shares, and protects your personal information when you visit our website, create an account, purchase and download our WordPress themes, receive automatic updates, or use our support community.

Last updated: Jul 23, 2026

1. Introduction

This Privacy Policy ("Policy") describes how EWS Networks ("EWS Networks", "Doothemes", "we", "us", or "our") handles personal information in connection with the website located at doothemes.com and any related subdomains, services, products, and digital downloads (collectively, the "Services").

Doothemes provides premium WordPress themes and related software, customer accounts, theme licensing, automatic updates, and a support community for verified customers. By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services.

This Policy applies to all users of the Services, regardless of how you access them. It does not apply to third-party websites, products, or services that we do not own or control, even when they are linked from our Services.

2. Information We Collect

We collect information in three ways: information you provide directly to us, information collected automatically when you use the Services, and information we receive from third parties such as payment processors.

2.1 Information You Provide to Us

You may provide the following information directly when you register, make a purchase, request support, or otherwise interact with us:

  • Account information — name, username, email address, and password.
  • Billing and contact details — billing name, billing address, country, and, where applicable, tax or company identification numbers.
  • Order and license information — the products you purchase, license keys issued to you, and the domains on which you activate your themes.
  • Support communications — the content of support tickets, forum posts, comments, and any messages, attachments, or site details you share with our team or community.
  • Marketing preferences — your choices regarding newsletters and promotional communications.

2.2 Payment Information

When you make a purchase, your payment is processed by third-party payment providers. We do not collect or store your full credit or debit card numbers on our own servers. The payment processor collects and handles your card data in accordance with its own privacy policy and applicable security standards (such as PCI-DSS). We may receive limited transaction details, such as a confirmation of payment, the last digits of the card, the payment method, and the billing country.

2.3 Information We Collect Automatically

When you use the Services, we and our service providers may automatically collect:

  • Device and connection data — IP address, browser type and version, operating system, device identifiers, and language settings.
  • Usage data — pages visited, links clicked, referring URLs, search terms used on our site, dates and times of access, and other interaction data.
  • License and update data — when your WordPress installation checks for theme updates, we may receive your license key, the associated domain, the theme version installed, and basic environment information needed to deliver compatible updates.
  • Log data — server logs that record technical events for security, debugging, and performance monitoring.

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, remember your preferences, keep you signed in, and analyze usage. The main categories are described below.

  • Strictly necessary cookies — enable core functions such as login, cart, and checkout. Examples include session and authentication cookies.
  • Functional cookies — remember your preferences and settings, such as language and display options.
  • Analytics cookies — help us measure traffic and improve the Services through aggregated page-view statistics.
  • Marketing cookies — measure campaign performance and relevance, such as conversion and referral tracking.

You can manage or disable cookies through your browser settings or, where available, through the cookie controls on our website. Disabling certain cookies may affect the functionality of the Services. See Section 12 for more details on managing cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account and authenticate your access.
  • To process orders, deliver digital products, issue and verify license keys, and provide automatic theme updates.
  • To provide customer support and operate our support community.
  • To send transactional messages such as order confirmations, license details, security alerts, and important service notices.
  • To send marketing communications and newsletters where you have opted in or where otherwise permitted by law, with an option to unsubscribe at any time.
  • To maintain the security and integrity of the Services, detect and prevent fraud, abuse, license violations, and unauthorized access.
  • To analyze and improve the Services, develop new features, and understand how our products are used.
  • To comply with legal obligations, enforce our terms, and protect our rights and the rights of our users.

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar requirements, we process your personal information on one or more of the following legal bases:

  • Performance of a contract — to deliver the products and services you have requested, including downloads, updates, and support.
  • Legitimate interests — to secure, maintain, and improve the Services, prevent fraud, and communicate with you about your account, provided these interests are not overridden by your rights.
  • Consent — for optional activities such as marketing communications and certain cookies, which you may withdraw at any time.
  • Legal obligation — to comply with applicable laws, tax requirements, and lawful requests from authorities.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

  • Service providers — with vendors who perform services on our behalf, such as payment processing, hosting, content delivery, email delivery, analytics, and customer support tools. These providers may access personal information only to perform their tasks and are required to protect it.
  • Legal and safety reasons — when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, or safety of EWS Networks, our users, or others.
  • Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be transferred as part of that transaction, subject to this Policy.
  • With your direction — when you choose to share information publicly, such as in forum posts or community comments, or otherwise authorize us to disclose it.

6. Third-Party Services

The Services rely on trusted third parties to function, including providers for payment processing, web hosting and infrastructure, email and transactional messaging, and traffic analytics. Each third party processes data under its own privacy policy and security practices. We encourage you to review the privacy policies of any third-party service you interact with through us.

7. Theme Updates and License Verification

To deliver automatic updates and verify entitlement, our update system may periodically communicate with your WordPress installation. During these checks, we may receive your license key, the registered domain or site URL, the installed theme and version, and basic technical details required to provide a compatible update. This information is used solely to validate your license, deliver updates, prevent unauthorized use, and provide support. It is retained only as long as necessary for these purposes.

8. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services. We also retain information as required to comply with our legal obligations, resolve disputes, enforce our agreements, maintain security, and keep accurate financial and transaction records. When information is no longer required, we delete it or anonymize it using reasonable measures.

9. Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and secure infrastructure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us of any suspected unauthorized use of your account.

10. International Data Transfers

EWS Networks operates internationally, and your information may be processed and stored in countries other than the one in which you reside, including countries that may have different data-protection laws. When we transfer personal information across borders, we take steps to ensure that an appropriate level of protection is maintained in accordance with applicable law.

11. Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you.
  • Rectification — request correction of inaccurate or incomplete information.
  • Erasure — request deletion of your personal information, subject to legal exceptions.
  • Restriction — request that we limit the processing of your information in certain circumstances.
  • Portability — request a copy of certain information in a structured, machine-readable format.
  • Objection — object to processing based on our legitimate interests, including direct marketing.
  • Withdraw consent — withdraw consent at any time where processing is based on consent.

If you are a California resident, you may also have the right to know what personal information we collect, to request its deletion, and to opt out of any sale of personal information. We do not sell personal information. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the details in Section 16. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.

12. Managing Cookies

You can control cookies through your browser settings, where you can usually delete existing cookies, block new ones, or be alerted when cookies are set. You may also use any cookie-preference controls provided on our website. Please note that blocking strictly necessary cookies may prevent parts of the Services, such as login and checkout, from working properly.

The Services may contain links to third-party websites, plugins, or services that are not operated by us. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of every website you visit.

14. Children's Privacy

The Services are intended for users who are at least 18 years old, or the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete it.

15. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will do our best to address your inquiry promptly and in accordance with applicable law.

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