Refund Policy
Doothemes, operated by EWS Networks, sells downloadable digital products and, as a general rule, does not offer refunds. This policy explains the limited circumstances in which a refund may be considered, the difference between a defective product and a configuration issue, and the steps you should take before requesting a refund.
1. We Do Not Offer Refunds
Doothemes does not issue refunds. We will only consider doing so in very specific circumstances, such as a duplicate (double) payment or a product that was never downloaded after the purchase was completed.
Because our products are digital and downloadable, completing the download means you have taken ownership of the product, and no refund option will be available from that point onward.
2. Before You Complete a Purchase
Before purchasing any of our products, we strongly recommend that you raise and resolve all of your questions in advance. Our products are delivered as digital downloads, and by completing the download you take full ownership of the product without any refund option.
If you have any doubts about whether a product fits your needs, please contact our sales team before buying. Our agents will gladly help you review the product specifications so you can make an informed decision.
3. Defective Product vs. Configuration Issues
Please note that there is an important difference between a defective product and an incorrect configuration of the product. In most cases, error messages are caused by an inadequate server configuration that prevents the product from working correctly, rather than by a defect in the product itself. Before assuming a product is defective, please review the recommendations in our support section.
4. Steps to Take Before Requesting a Refund
Before requesting a refund, please complete the following steps:
- Read the extensive documentation included with the product.
- If the problem persists, review and correct your server configuration.
Following these steps resolves the majority of issues, which are typically related to configuration rather than to the product itself.
5. Disputes and Chargebacks
Please note that opening a dispute or initiating a chargeback will not speed up your refund request. We reserve the right to refer such cases directly to the PayPal fraud department, where your account with that provider may end up limited or restricted.
6. Change of Mind and Voluntary License Cancellation
Because our products are digital, once you download a product you have taken ownership of it, and we cannot offer a refund. If you have changed your mind, or found a different product you prefer after completing your purchase, we do not provide refunds to users who wish to voluntarily renounce their license.
To avoid this situation, please read the product specifications carefully before purchasing. If you still have questions, contact our sales agents, who will be happy to assist you.
7. Duplicate Payments
To request a refund for a duplicate payment, or because you never downloaded the product, please contact us at [email protected]. We will verify the information and, where applicable, process the return of your funds within a period of no longer than 24 hours.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Company: EWS Networks
- Website: doothemes.com
- Email: [email protected]