Affiliate Program
Cancellation of commissions
Sometimes we must cancel commissions that were already approved — and even already paid. When that happens, we need to recover those funds, and the responsibility is shared with the affiliate. We all win together — but sometimes, we also lose together.
Why Does This Happen?
Even after an order passes validation, it can later be reversed by:
- Late disputes — claims opened long after the order was approved.
- Chargebacks — the cardholder reverses the payment through their bank.
- Credit card fraud — purchases made with stolen or unauthorized cards.
Our no-refund policy protects us up to a certain point, but there are cases where we are forced to take responsibility for chargebacks.
We have a dedicated dispute team that fights every claim. However, sometimes that is not enough to preserve the funds, and we are forced into a mandatory refund — plus dispute fees and chargeback surcharges on top of the lost sale.
What Happens to the Affected Commissions?
It depends on the status of the commission at the time of the reversal:
- Pending or Approved commissions are simply cancelled and moved to Rejected.
- Paid commissions cannot be undone — the money is already in your hands. In this case, the amount is deducted from your current or future commissions.
In other words: if a paid commission is affected, the recovery is applied as a negative adjustment against your balance, and it is settled automatically as new commissions come in.
Our Commitment: Fund Preservation
Let this be clear:
- We will always dispute every claim as far as we are allowed. Our team fights for every order before accepting any loss.
- The goal is always the preservation of funds — yours and ours.
- But when a loss is unavoidable, the responsibility is shared. The commission generated by a reversed order cannot be kept, just as we cannot keep the sale.
This is what keeps the program fair and sustainable for everyone.